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We want you to love your Stuck Nails experience, but we understand that sometimes things don’t go as planned. Please review our refunds and returns policy below.

Returns

For hygiene reasons, we’re unable to accept returns on opened gel nail stickers. However, if you receive a damaged or incorrect item, we’re here to help! Please contact us within 7 days of receiving your order, and we’ll sort it out for you.

If you’ve changed your mind about the product or design, you can return it, but please note:

• A return label fee will apply, which will be deducted from your refund.
• The item must be unused, unopened, and in its original packaging.
• Proof of purchase is required.

If your product is damaged or faulty, we will provide a free return label, and you’ll receive a full refund once we’ve reviewed the issue.

Refunds

If you’ve received a faulty or damaged product, we offer refunds under the following conditions:

• You notify us within 7 days of receiving your order.
• You provide clear photos showing the issue.
• The item is unused and in its original condition.

Once approved, refunds will be processed within 5–7 business days, and a credit will be applied to your original payment method.

Exchanges

We currently do not offer exchanges. If you received the wrong item, please contact us, and we’ll make it right.

Cancellations

We work fast to get your order to you ASAP! If you need to cancel or make changes, please contact us as soon as possible. Unfortunately, once your order has been shipped, we won’t be able to cancel it.

Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

• Opened or used gel nail wraps.
• Items purchased on clearance or final sale.

Need Help?

Got questions? We’re happy to assist! Reach out to us at support@stucknails.com.au, and we’ll be in touch.